Go Back Up

Virtual Starts at 1:00 PM EDT

FALL EVENT
Wed. Sept 16, 2026

Join us live for the third event in the 2026 series, packed to the brim with brainfood and connection. Featuring a renowned keynote speaker, credit union CEO panel discussion, and two industry expert breakouts. You won't want to miss this two-hour virtual session.
Jeff Bloomfield Headshot

Keynote Session

The Science of Trust/How Great Leaders Communicate and Connect

1:00 PM EDT

Jeff Bloomfield

Author and Speaker

In today’s dynamic world, trust is an invaluable currency, especially for credit unions, where member relationships, community commitment, and cooperative values are foundational. Trust underpins successful relationships, drives business outcomes, and fosters collaborative endeavors. But what truly is trust? Where does it originate, and how is it cultivated and sustained?

“The Science of Trust” delves deep into the multidimensional nature of trust, offering credit union professionals and leaders a comprehensive understanding that blends neuroscience, psychology, sociology, and business strategy.

By the end of this keynote, attendees will not only have a profound appreciation for the depth and breadth of trust but also actionable insights and tools to nurture and leverage trust, within teams, with members, and across communities. This session promises a transformative journey, urging credit union leaders to rethink trust not just as a feeling, but as a science that can be studied, understood, and strategically applied to drive long-term impact.

 
 

CREDIT UNION CEO PANEL DISCUSSION

TOPIC COMING SOON

1:55 PM EST

Following the keynote presentation, CUInsight will host a panel of credit union CEOs to discuss topics and issues relevant to the industry.

Breakout Sessions

2:30 PM EDT

After the panel discussion, join one of our concurrent breakouts. These half-hour sessions feature insights from industry experts in a fireside chat format, audience Q&A welcome.

Alexia Johnson

Breakout Session A Sponsored by Securian Financial

Trust Under Pressure: What Today's Borrowers Need from Credit Unions

2:30 PM EDT

Alexia Johnson

Leader, Partner Development, Securian Financial

In this fireside chat, we'll explore what today's lending environment reveals about borrower financial resilience, trust, and payment protection. Drawing on insights from Securian Financial's latest lending environment study, we'll discuss how credit unions can better support members through financial uncertainty while strengthening long-term relationships.

Key takeaways:

  • Understand the latest trends shaping borrower financial resilience and what they mean for credit unions.
  • Learn why many members recognize the value of payment protection but still don't take action.
  • Discover practical ways to build trust through member education and personalized communication.
  • Explore how borrower expectations differ across generations and how to tailor your approach.
  • Walk away with actionable ideas to help members prepare for financial disruptions while strengthening your credit union's role as a trusted financial partner.
Lorrie West, Greg Leslie ProBridge

Breakout Session B Sponsored by ProBridge

elping Members Stay Afloat Before Delinquency Happens

2:30 PM EDT

Lorrie West & Greg Leslie

Sr. Manager, Client Engagement & Sr. Manager, Client Management & Data Science, at ProBridge

In this fireside chat, we'll explore how credit unions can use data and predictive analytics to identify members who may be at risk of financial hardship before payments are missed. Learn how leading organizations are using data-driven insights to strengthen member relationships, improve lending decisions, and shift from reacting to delinquency to preventing it.

Key takeaways:

  • Learn how to identify early warning signs of member financial hardship using data you already have.
  • Explore how reporting, dashboards, and predictive analytics can support proactive lending and member engagement strategies.
  • Discover practical ways to reach members earlier, strengthening trust while reducing delinquency and collection efforts.
  • Understand how a data-driven approach can improve portfolio performance and create better outcomes for both members and your credit union.
  • Walk away with actionable first steps to help your credit union move from reactive collections to proactive financial support.

Fri. Sept 18, 2026 1:00 pm EDT

Tactical Takeaway
Follow-Up Workshop

Tactical Takeaway sessions are an extra session two days after a CUInsight Mini-Con event. These thirty-minute workshops are designed to provide practical tips and tools for people leaders.

Registrants will receive their invitation to this session after attending the live CUInsight Mini-Con event.

CUInsight Mini-Con Series

Upcoming Events

Jay Kiew Winter Mini-Con

Winter Event

Flourish: Inspiring Resilient Leadership and Joyful Culture through Change
Read More About this Session