Keynote Session

The Hidden Strength Powering Workplace Performance: Social Muscles

Our pioneering national research study reveals that 30% of employees would rather clean a toilet than ask a coworker for help. What does that say about innovation, collaboration, and overall workplace dynamics within your credit union?
Today’s work environments have led to the quiet decline of social muscle strength, with real and dangerous consequences for both your employee and member experience. Join 2x TEDx Speaker, Author, and global Workplace Performance Expert, Henna Pryor, for this energetic, research-backed session where we'll explore:

• Why even top performers struggle with social stamina—and how it impacts both internal results and member interactions.
• How social muscle strength varies across generations, genders, and demographics—and actionable ways to close the gaps for a more cohesive, collaborative credit union team.
• The link between weakened social skills, conflict avoidance, and stalled innovation—and how to foster a culture of open communication to drive continuous improvement.
• Practical, science-backed techniques to build social strength and reverse social muscle atrophy, empowering your credit union to succeed in strategic initiatives focused on member experience, employee engagement, financial goals, and more.